Terms & Conditions

Privacy notice

You agree to our privacy notice available here.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Inner Light Crystals or its content suppliers and protected by copyright laws. The compilation of all content on this site is the exclusive property of Inner Light Crystals, with copyright authorship for this collection by Inner Light Crystals, and protected by copyright laws. The software application provider and author for "Zen-Cart", is used under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for Zen-Cart remains the intellectual rights of www.zen-cart.com.

Product descriptions

We do our best to be as accurate as possible when we describe an item for sale. All photographs displayed for an item are of that specific item, unless otherwise stated. We try and ensure the pictures truly depict the item, although due to the variations within natural stones and in how different devices display colour tones, the item you receive may look slightly different from the image(s) displayed. Measurements and weights are approximate, and only intended as a guide.

Taxes / Import duties

UK CUSTOMERS only:

As we qualify as a small business, we do not reach the VAT threshold and therefore you will not have to pay VAT on your purchases.

CUSTOMERS WITH DELIVERY ADDRESSES IN THE EU:

With effect from 1st July 2021 ALL businesses are required to charge VAT (or its equivalent) on invoices of €150 or less. As a small business we cannot afford the costs involved in collecting and accounting for this, and so it is with regret that a minimum purchase requirement of £150 sterling^* is now applied to all orders with delivery addresses in the EU. Please be aware that the recipient is responsible for settlement of any import duties/local taxes due on orders fulfilled in excess of this amount, in accordance with the taxation and import regulations of the country of delivery.

^*£150 per order, exclusive of postage and packing.

ALL OTHER NON-UK CUSTOMERS:

Please be aware that you will be responsible for settlement of any import duties/local taxes that might be due upon delivery of your order in accordance with the taxation and import regulations of the country of delivery.

Applicable law

By visiting Inner Light Crystals, you agree that the laws of the UK, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Inner Light Crystals or its associates.

Returns policy

Please remember that when buying goods and services on the Internet, you are entering a legally binding contract. Under the 'Consumer Protection (Distance Selling) Regulations' you have the right to cancel your order within 7 days after the day you received the goods. Please contact us as soon as possible if this is your intention. The regulations also state we must provide you with a full refund for the goods within 30 days of the cancellation. You are responsible for returning the goods to us in the condition they were received, at your own cost. If you do not return the goods, a deduction will be made from the refund to cover the cost of collecting the goods. More information can be found on the FAQ page
Refunds - changed your mind?
Refunds - items damaged in transit.
Refunds - other items returned to us:
and on the delivery page