Frequently Asked Questions

What is PayPal and how does it work?

PayPal is a safer, simpler way to send and receive money online. It's free to sign up for a PayPal account, and you can pay for purchases either with money held in your PayPal account balance, or by credit card, debit card or bank transfer. You can then simply select PayPal as your payment method when you shop online, and then log in to your account with your email address and password to confirm the payment. PayPal never shares your financial information with sellers or retailers: for more information visit www.paypal.co.uk.
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Paying for your purchases by Direct Bank Transfer:

Once you have added all the items you wish to purchase to your basket, follow the link to the checkout. At "Payment Method" select "Direct Bank Transfer": then, after you have accepted the terms and conditions, and confirmed that your order details are correct, you will be given instructions on making the transfer (which will also be emailed to you).
If you use this method, the items in your basket will be reserved for 7 days to await confirmation of your transfer; and will be despatched once the appropriate funds have reached our account.
PLEASE GIVE YOUR POSTCODE AND NAME AS THE REFERENCE so that we can link your payment with your order.

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Paying for your purchases using a Credit or Debit card:

We are fully aware of the risks involved with card transactions over the internet, so for both parties' safety and peace of mind we process all credit and debit card payments using Square, which is our trusted payment processing facility. You do not need to be registered with Square in order to use this service.

Once you have added all the items you wish to purchase to your basket, follow the link to the checkout. At "Payment Method" select "Credit / Debit Card"; and complete the fields with the required information (your card number; CVV number; card expiry date; and your postcode). NB: your card must be registered to the billing address given.
Payment will not be requested until after you have accepted the terms and conditions, and confirmed that your order details are correct.

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Paying for your purchases using a PayPal account:

Once you have added all the items you wish to purchase to your basket, follow the link to the checkout. At "Payment Method" select "Use my PayPal account": then, after you have accepted the terms and conditions, and confirmed that your order details are correct, you will be taken to the appropriate PayPal page to complete your transaction.

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Paying for your purchases using a Cheque, Postal Order or Money Order:

Once you have added all the items you wish to purchase to your basket, follow the link to the checkout. At "Payment Method" select "Cheque, money order, postal order": then, after you have accepted the terms and conditions, and confirmed that your order details are correct, you will be given instructions for mailing your payment to us.
If you use this method, the items in your basket will be reserved for 7 days to await your payment; and will be despatched once the appropriate funds have cleared our bank account, which may take up to a week to happen.
PLEASE ENSURE YOU INCLUDE YOUR NAME AND ADDRESS WITH YOUR PAYMENT so that we can link your payment with your order.

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Do you have a shop? or can we visit you?

We operate our business directly from our home address and do not have a high-street outlet whereby you can simply "drop in". However we are always happy to accommodate those who wish to browse and buy in person, but need to arrange any such visits to fit in with our teaching and therapy commitments. If you would like to call and browse through our VERY extensive stock and select crystals for yourself, please telephone us (01239) 682676 to arrange a visit. NB: you will reach our "Phone Guardian" that will ask you to state your name before you are put through.
Payment at the time of your visit can be arranged by credit / debit card IF you have a PayPal account OR by cash.
One of the advantages of visiting us is that you can take advantage of our expertise (we teach Crystal Healing practitioner courses and Crystal workshops and are also qualified Crystal Healers and Energy Workers) and discuss with us, if need be, what might be right for your needs. You may even be offered a cup of tea! Another advantage of a personal shopping visit is that you will not have to pay any delivery costs, and you may even be able to negotiate a one-off special deal on "large" purchases.
Please note that all goods sold in this way will be "as seen", and thus refunds (if you later change your mind) will not be possible.
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Can I buy an item as a gift for someone else?

YES! When completing your order form you are asked if the delivery address is other than your own. The item(s) will then be despatched to that address, once all other criteria have been satisfied. If you wish a message for the recipient (such as: "Happy Birthday Frank, with love from Jane") to be included with the item(s), simply enter it in the box that is headed: "delivery message; special instructions; comments about your order".
We also can provide credit notes / gift vouchers if you wish to give a special gift, yet allow the recipient to make their own selections. Eventually you will be able to buy these "on-line", but at the moment if you wish to arrange to buy one of these please contact us to discuss what you need.
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How do you source your stock?

We purchase direct from wholesalers and private suppliers within the UK, and in most cases buy items we can hand-pick in person, ensuring the quality and integrity of what we offer to others. Wherever possible we select crystals from the most ethical and knowledgeable suppliers, whilst also choosing them through our experience of quality and price. Most of the wholesalers we use specialise in certain crystals and / or source them from specific countries, buying direct from the mines or their immediate distributors. This means that we are able to acquire the best crystals we can find and sell them to our customers, usually at "below high street" prices.
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Refunds - changed your mind?

We make every effort to be honest when describing and photographing each item for sale. However there may be circumstances where you are not happy with an item you have purchased and wish to return it to us. In these cases:

  • please notify us immediately of your intentions, stating clearly the reason for its return
  • return the item to us within 28 days of the purchase date, making every effort to ensure it reaches us safely and in the same condition in which it reached you. You will be responsible for all postage and packing costs for the item's safe return to us: "Inner Light Crystals" will not accept any "delivery unpaid" items.
Once we have received the item and checked its condition is unchanged we will arrange for a refund of the item's purchase price plus our (outward bound) standard (lowest) postal cost for that item and the original packing fee of £1. If you chose a more expensive delivery rate (e.g. next day delivery) when purchasing the item we regret that these additional postal costs will not be refunded.
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Refunds - items damaged in transit.

Your delivery options will have ensured that all despatches are covered by Royal Mail's insurance terms and conditions. If any item has obviously been damaged in the delivery process, please contact us immediately, stating the problem, before you send the item(s) back. We will then let you know the procedure to be followed regarding its return and what our refund of your purchase and costs will be.
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Refunds - other items returned to us:

  • Duties / import duties unpaid, delivery refused:
    If you do not pay the duties requested by your country of receipt and the parcel is returned to us for this reason, you will be responsible for both the outward AND inward bound delivery costs: these will be deducted from the invoiced sum, and you will be refunded the difference (assuming the item(s) are returned to us in the same condition in which they were despatched).
  • Items returned as 'undeliverable':
    Please check the delivery address is correct before placing an order to avoid items being returned to us 'undelivered'. We are not responsible for checking postal addresses, and both the outward AND inward bound delivery costs will be deducted from the invoiced sum before refund is made.

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I have not received my delivery.

Coronavirus: Please bear in mind that deliveries can be affected by local lock down measures and/or staffing issues, and (in the case of destinations outside the UK) by the availability of sufficient freight carrying capacity on aircraft. Although every effort is made to deliver items within the timescales given per your chosen shipping method, at present these cannot be absolutely guaranteed and so your order may arrive a little later than expected.

Royal Mail supply the following guidelines for determining if / when an item will be considered missing or lost in transit. Please follow these guidelines according to the method of delivery you chose when placing your order. If you have still not received your expected delivery after the relevant time has elapsed, please contact us and we will investigate and / or arrange a refund as appropriate.

Product Due Date Considered lost in transit
1st class Next working day after posting 10 working days after due date
2nd class 3  working days after posting 10 working days after due date
Standard Parcels 3  working days after posting 10 working days after due date
Special Delivery Per delivery specification 5 working days after due date
International (Europe) Per delivery specification 20 working days after due date
International (Rest of World) Per delivery specification 25 working days after due date
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